We reconcile all transactions on our system with operators and payment gateways on transaction + 2 working day (excluding Sundays & holidays) basis. All transactions which have failed and where we have received payment confirmation from the payment gateway, will be automatically tried again and air ticket booking, bus ticket booking, and hotel booking will be granted by the system within 2 working days from the date of transaction and a confirmation mail will be sent to your email id registered with us. In case we are unable to grant an air ticket booking, bus ticket booking and hotel booking due to a technical reason a refund will be processed within 2 working days from the date of the transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank may take 4-7 days to post a credit to your account.
This is an automatic process and will be followed in all cases, however, for cases where you have received a success confirmation but not received an air ticket booking, bus ticket booking and hotel booking or any other case you are welcome to log a complaint by opening a support ticket on our contact us page and we will provide you a quick resolution.
In cases, where you are not satisfied with the resolution. You may submit an escalation ticket on our contact us page by choosing the 'escalation' option. Escalation requests will be accepted only after 8 days of the transaction.
Kindly note, in all cases our liability is only restricted to providing you a valid air ticket booking, bus ticket booking, and hotel booking or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed air ticket booking, bus ticket booking and hotel booking on our system.
Refund will be processed through NEFT or same mode of payment within 10 working days
if the customer paid twice for one transaction, the one transaction amount will be refunded via the same source within 15 to 20 working days
Thank you for travell with us.